How Floodwise works
We monitor your location for flood risk around the clock using real time flood data. If your property is at risk, we contact you to send a modern temporary flood protection kit to help keep flood water out of your home or business. You can always contact us if you're worried about flood.
During a flood
Flood alert: flooding is possible
The Environment Agency's flood alert means: "Flooding is possible. Be prepared."
- What you do
- Read our message and check we have the right details for you.
Flood warning: flooding is expected
The Environment Agency's flood warning means: "Flooding is expected. Immediate action required." You may also receive a notification for severe surface water flooding, immediate action is also required.
- What you do
- Tell us you're at home, or where we can leave the kit safely.
- What we do
- Send your flood protection kit.
Delivery: Temporary Flood Kit Delivered
- Kit ArrivesYour flood protection kit will include door barriers, water pumps, air brick covers and much more to protect your home.
Fitting and keeping your kit
- Fitting
- Follow the guide in the box.
- How your flood protection kit helps
- The kit reduces how much water gets in. It can't stop all of it.
Collection
- What you do
- Take the kit down when the warning has ended, and leave it ready for us.
- What we do
- Collect it, clean it and check it so it's ready for next time.
Severe flood warning: danger to life
Your safety comes before the kit. If water is already coming in, follow GOV.UK's advice on what to do during a flood and the emergency services. Call 999 if life is at risk.
For official flood warnings, sign up on GOV.UK.